Bookings Terms & Conditions
Please take a few minutes to read through the terms and conditions of your booking we are required to provide and adhere to. This will help us make your transfer more pleasant and to help us maintain a quality reliable service.
At the time of booking, it is your responsibility to provide us with accurate dates, times of arrival back to the U.K. and flight numbers. To also provide us with any additional pickups or drop offs at the time of the booking. We understand that on occasion flight times are changed, if this occurs you should tell us as soon as possible so we can adjust your booking. On longer journeys we will offer a comfort break of up to 30 minutes please tell us at the time of the booking if you require longer as this might become chargeable. Can you please make sure you are ready for the time of your pickup as there will be other transfers booked as well as your own.
The full price of your booking should be paid, at the latest on the day you are collected for your outward journey. Some bookings may require a deposit to secure them. In the event of a cancellation, you will be provided with a full invoice. The full cost of your booking is to be paid; where upon you should then claim this cost from your travel insurance company.
We are not allowed by law to provide seating arrangements for children, but we will store your child seats for your return transfer.
We cannot be held responsible for airline delays.
Due to the new airline E.U. laws, which both protects you and the company providing your transfer; in such case your flight is delayed by more than three hours, you are entitled to claim compensation from the airline. This covers the expenses of rebooking costs of your transfer, or of your costs for your onward travel by other means. If this should occur, you will be liable for rebooking costs at the time of your pick up. We will provide a full invoice to assist your compensation claim from your airline, travel agent or third party you instruct to deal with your claim